We pack fruit for confirmed orders and use suitable protective packaging to reduce movement and bruising during transit.
1. Service areas
Delivery is available only to serviceable postal codes supported by our courier or delivery partners. We may contact you if an address is incomplete, remote, temporarily unavailable, or outside the current delivery network.
2. Packing, dispatch, and delivery estimates
Estimated dispatch or delivery timing shown during checkout or communicated after ordering is an estimate rather than a guarantee. Fresh harvest availability, order volume, weather, road conditions, public holidays, and courier disruptions may affect timing.
Tracking information will be shared when available. Please ensure someone can receive the perishable parcel and that the phone number and address supplied at checkout are accurate.
3. Shipping charges
Applicable delivery charges, taxes, discounts, and the final payable amount are displayed before you place the order. Charges may vary by box weight, destination, delivery partner, or promotional offer.
4. Delivery attempts and address changes
Address changes are possible only before dispatch and cannot be guaranteed after packing begins. Additional charges may apply to an approved redirection. If delivery fails because the address or phone number is incorrect, the recipient is unavailable, or the parcel is refused, re-delivery and refund eligibility will be assessed case by case.
5. Delayed, missing, or damaged parcels
If tracking shows an unusual delay or delivery but you have not received the parcel, contact us promptly. For damage, spoilage, missing items, or an incorrect product, notify us within 24 hours of delivery and preserve the fruit and packaging while we review the issue.
Resolution is governed by our Cancellation and Refund Policy. Contact us at support@nitinvatika.com or 9817055529 during 9 AM to 6 PM.