Privacy Policy

This Privacy Policy applies to the Nitin Vatika website, customer accounts, orders, support requests, and related services. By using the website, you acknowledge the practices described below.

1. Information we collect

We may collect your name, email address, phone number, delivery and billing addresses, account credentials, order history, coupon usage, support messages, reviews, and information you submit during checkout.

For payment confirmation, we may receive a payment reference, UPI transaction ID, status, or screenshot that you choose to provide. When a payment gateway is enabled, payment credentials are processed by that provider; we do not store complete card numbers, CVV, UPI PINs, or banking passwords.

We may automatically receive limited technical information such as your IP address, browser, device type, referring page, visited pages, and session or cookie data needed to operate and secure the website.

2. How we use information

To create and manage your account, cart, addresses, orders, payments, deliveries, returns, and refunds.
To communicate order updates, verification messages, support replies, and service notices.
To prevent fraud, protect customers, troubleshoot problems, and comply with legal obligations.
To improve our products, website, customer service, and marketing—with consent where required.

We share only the information reasonably required with service providers such as payment gateways, banks, courier partners, hosting providers, email or messaging services, analytics providers, and professional advisers. These providers process information for the services they supply to us.

We may disclose information when required by law, a valid government request, a court order, fraud prevention, or the protection of our rights and customers. We do not sell customer personal information.

4. Cookies, security, and retention

Essential cookies and sessions keep you signed in, preserve your cart, and protect forms. Optional analytics or marketing tools may be added with appropriate notice or consent. We use reasonable administrative and technical safeguards, but no internet service can guarantee absolute security.

We retain information for as long as needed to provide services, resolve disputes, prevent fraud, maintain business and tax records, and meet legal requirements. Information no longer required is deleted or anonymised where reasonably possible.

5. Your choices and rights

You may review or update account information, unsubscribe from promotional communication, or ask us to access, correct, or delete eligible personal information. Some records may need to be retained for legal, accounting, fraud-prevention, or order-support purposes.

Our services are intended for customers able to enter a valid purchase contract. A parent or guardian should place orders on behalf of a minor.

6. Third-party services and policy updates

Links to payment providers, social networks, or other websites are governed by their own privacy policies. We may update this policy when our practices or legal obligations change. The revised date will appear at the top of this page.

7. Contact us