Fruit is perishable and packed specifically for each order. Please inspect your box promptly after delivery and contact us quickly if something is wrong.
1. Order cancellation
You may request cancellation before the order has been packed or handed to the courier. Once packing or dispatch has started, cancellation may not be possible because the fruit and packaging have already been committed to your delivery.
To request cancellation, contact us with your order number and registered phone number. If the order is eligible and payment has been collected, we will initiate a refund to the original payment method.
2. Eligible replacement or refund situations
- The wrong product or box variation was delivered.
- The parcel arrived with substantial transit damage, spoilage, or missing items.
- A prepaid order was cancelled by us or could not be fulfilled.
- A verified duplicate payment was collected for the same order.
Natural differences in fruit size, colour, shape, minor surface marks, or taste preference are generally not eligible when the delivered product remains fresh and matches the ordered category and weight. Change-of-mind returns are not accepted after dispatch.
3. How to make a request
Notify us within 24 hours of delivery at support@nitinvatika.com or 9817055529. Include:
- Your order number and registered contact details.
- A short description of the problem.
- Clear photographs or video of the outer box, shipping label, and affected fruit.
- The payment reference if the issue concerns a failed or duplicate payment.
Please keep the affected product and packaging until we complete the review. We may ask for additional information reasonably required to verify the claim.
4. Resolution
After review, we may offer a replacement, store credit, partial refund, or full refund depending on the affected quantity and circumstances. Approved replacements remain subject to seasonal stock and delivery availability.
5. Refund processing
Approved refunds are initiated to the original payment method. After initiation, banks and payment networks typically take approximately 5–7 working days to credit the amount, although actual timing can vary by provider. Shipping fees may be refunded when the entire order is eligible or when required by applicable law.
If the refund does not appear after the communicated processing period, contact us with the order number so we can provide the available refund reference.